Frequently Asked Questions

Why buy from Blanks/USA?

Think of us as a full circle solution. Not only do we provide the product, but we provide the knowledge. Whether it's downloading online templates, catching up on prescription paper regulations, discovering new tips and tricks or speaking to our experienced customer service team, you will see the added value in continuing to be our customer.

Furthermore, we're here to help. Our list of custom manufacturing options is growing rapidly and our streamlined process can fit your time frame. We are ready to support your company's growth.

How can I get a sample?

Blanks/USA offers a variety of sample packs. Go to our sample request page to choose the sample pack you need. Add it to your cart and checkout as if you were ordering any of our products. You just pay shipping and handling.

You can request specific product samples by emailing us at customercare@blanksusa.com, filling out our Contact Us form, calling us at 1-800-328-7311 or faxing your request to 1-800-328-7312. Up to 5 sheets are complimentary, 6-10 sheets have a flat fee of $10. For more than 10 sheets, cost will be determined at the time of request. Samples may take 3-5 days to process before shipping.

Do you have templates for your products?

Yes. The free Blanks/USA online Design Studio enables you to easily lay out your files for printing on Blanks/USA products without requiring additional design software. In addition, there are free, easy to use templates available from BlanksUSA.com. Each product has up to six different formats to choose from including Adobe® InDesign®, Adobe® Illustrator®, Adobe® Acrobat® PDF, Microsoft® Word, Microsoft® Publisher and QuarkXPress®. Choose the format that fits your design software. For additional template needs or assistance, contact template@blanksusa.com. More template information here.

What Is The Cost of Shipping?

Ground shipping cost is based on the total dollar value of your order. See the table below.

If Order Totals: Up to $20 $20.01 to $50.00 $50.01 to $75.00 $75.01 to $100.00 $100.01 to $125.00 $125.01 to $150.00 $150.01 to $200.00 $200.01 to $250.00 $250.01 to $300.00 $300.01 to $400.00 $400.01 to $500.00 $500.01 to $750.00 $750.01+
Please Add: $9.85 $11.75 $13.65 $16.55 $18.65 $20.35 $24.40 $31.85 $38.20 $47.70 $57.85 $71.55 Actual Freight

The following items have calculated shipping costs based on actual freight:

  1. CopyTabs™ Tab Dividers
  2. Performs™ Perforated Business Forms
  3. Postcards if you order 4000+
  4. Door Hangers if you order 4000+

The following items have calculated shipping costs based on dimensional weight:

  1. Kan’t Kopy® full size sheets
  2. Floor Easels
  3. 9” x 9” Ballot Boxes
  4. 7" & 10.25" Handout Holders

Can I calculate my shipping costs before I buy?

Yes. Simply add the item to your cart. Once in your cart, use the Estimate Shipping and Tax table to calculate your shipping costs by entering the destination state and zip code.

How Do I Track My Order?

You will receive a shipping confirmation email once your order ships from our warehouse. The email will contain your shipper tracking number. Click on the link within the email which will bring you to the shipper's tracking webpage. You will now be able to view the latest tracking information.

What Are My Shipping Options?

Currently, our primary shipping option is UPS with the following services.

  • Regular Ground
  • 3 Day
  • 2 Day
  • Standard 10:30 am
  • Overnight Saver 3:00 pm

Can I use my own carrier?

Yes. Just inform us of your preferred carrier, service type and account number. Contact us at 1-800-328-7311 or customercare@blanksusa.com.

When Will My Order Ship?

Orders placed before 10:00 AM CST ship the next day for in-stock items Monday through Friday, except USA holidays. If you're not sure the item you ordered is an in-stock item, call us at 1-800-328-7311 or email us at customercare@blanksusa.com for estimated ship times.

Do you ship to Canada?

Yes. Please contact us for details.

I'm a tax exempt organization, what do I need to do?

If you are a tax exempt organization and have not submitted your tax exemption paper work, please follow the steps below.

Step 1: Fax your State Sales Tax Exemption Certificate to Blanks/USA at 1-800-328-7312.

Step 2: Contact our customer service team at 1-800-328-7311 to confirm your certificate was received and to update your account.

If you have already submitted your tax exemption paperwork and would like to also be tax exempt for online purchases, please contact our customer service team at 1-800-328-7311 to have your online account updated.

I'm a paper merchant. How do I view my pricing online?

Currently, we do not have wholesale merchant pricing available online. To get your pricing or place an order, call us at 1-800-328-7311 or email us at customercare@blanksusa.com.

How do I get a discount?

We offer occasional discounts on select products. Most of our discounts are communicated through our e-newsletter. To sign up for our e-newsletter, please click here. You can also find out about our most current promotions by following us on Facebook and Twitter.

Payment Options

Online Orders

We accept Visa, MasterCard, Discover and American Express.

Fax and Phone Orders

We accept Visa, MasterCard, Discover and American Express, checks and money orders. If you would like to fax in your order form, please submit your order to our secure fax line 1-800-328-7312.

We also offer terms to pre-qualified accounts.

Is Blanksusa.com a secure site?

BlanksUSA.com uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from Blanks/USA.com, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, Internet Explorer or Firefox. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the internet.

You can help us by also taking precautions to protect your personal data when you are on the internet. Change your passwords often using a combination of letters and numbers and make sure you use a secure web browser. Get more details on our Privacy Policy page.

Paper Colors

We have made every effort to display as accurately as possible the colors of the paper that appear on our website. However, as the actual colors you see will depend on your monitor, we can't guarantee that your monitor's display of any color will be accurate.

Return Policy

Returns must be approved by Blanks/USA within 30 days of the purchase date. To make a return, contact Customer Care for a return authorization (RA) number. The returned product is subject to a 20% minimum re-stocking fee. All products must be in saleable condition. Saleable condition will be determined by Blanks/USA. Tab Dividers, Copytabs™, Folders and Greeting Blanks™ are non-returnable.

Custom manufactured products are non-returnable. Blanks/USA offers samples of products to test and verify suitability prior to approval of the quote, receipt of the purchase order and manufacturing the custom product. Once the purchase order is placed, it is agreed that the customer is ordering usable, approved product.

If your original ordered product is damaged in transit, please contact Customer Care immediately. Blanks/USA will be happy to file a claim with the carrier and send you any necessary replacements.

No Hassle Return Instructions

Contact us before you return an item

  • Toll Free (800) 328-7311
  • E-mail: customercare@blanksusa.com
  • M-F, 7:30 a.m.-5:30 p.m. Central Time
  • Customer Service will issue you a Return Authorization code.
    1. Display the RA code on the outside of the package or on the return label of the items to be returned.
    2. Write the code onto a copy of your packing list enclosed within your return package.
    3. Ship the package back to us and we'll issue you a refund, less any charges associated with your return. Refunds are for product only and do not include shipping charges.

Damaged Products

If you receive your product and it has been damaged in transit, please contact customer service within 10 business days of receipt.

Can anyone buy Kan't Kopy® Prescription and Security Paper?

Kan't Kopy® Security and Prescription paper protect documents and provide multiple security features to guarantee the safety of documents if they are copied. We take measures to ensure that our products are used by authorized customers only. If Blanks/USA is made aware that our Kan't Kopy® products are being used illegally in any way, we will cooperate with law enforcement agencies to the fullest extent.

In order to ensure our products are not being used by unauthorized customers Blanks/USA will require a federal tax ID number from customers ordering Kan't Kopy® Security and Prescription paper. Orders will NOT be processed until Blanks/USA has received the federal tax ID number. You can give us your federal tax ID number one of three ways.

  1. Email: customercare@blanksusa.com
  2. Phone: 1-800-328-7311
  3. Fax: 1-800-328-7312

Product Compatibility

Our products come on paper stocks compatible with copiers, offset printers, laser printers and ink jet printers. Check the product details and additional information for the products' compatibility to see if it will work on your equipment.

We cannot guarantee compatibility on every make and model in the market, so it's always best to check your printer manual and adjust your printer settings as needed for best results when printing on specific stocks. If in doubt, request some samples and we'll be happy to send them to you for you to verify compatibility.

What does HP Indigo Certified and Kodak Nexpress mean?

Many of our products and stocks have received HP Indigo certification and are qualified Kodak Nexpress substrates. Through testing procedures and evaluations, these certification programs ensure quality performance of our products.

What is DigitalBlanks™?

The DigitalBlanksTM line features our most popular products, designed and manufactured specifically for trouble-free use in copiers, inkjet printers and laser printers. You'll find products pre-perforated, pre-scored, pre-glued and pre-finished to save you time and money. Just print and break or cut apart. DigitalBlanksTM are also designed to utilize equipment not only at printing companies but also small businesses and home offices. The newest part of the family, DigitalBlanksTM bleed formats, supply printers with the best digital products with bleeds for any request.

Examples of DigitalBlanks products

  • DigitalBlanks™ Pre-Cut™ Jumbo Door Hanger
  • DigitalBlanks™ Presentation Folder Kit
  • DigitalBlanks™ Pre-Cut™ Regular Raffle/Even Tickets
  • DigitalBlanks™ Pre-Cut™ Regular Table Tent
  • DigitalBlanks™ Pre-Cut Tri-Fold Brochure Mailer
  • DigitalBlanks™ Pre-Cut™ Postcard #3
  • And many more

What is pt.?

Thickness of cover paper is measured in Point or pt. You will see cover papers referred to as 8 pt., 10 pt., 12 pt. and 14 pt. In the case of 10 pt., this would be stated as "10 point paper." The higher the pt value the thicker the paper. Therefore 14 pt is thicker than 10 pt.

Each point or pt. equals .001 inch

  • 8 Pt. = .008 inches
  • 10 Pt. = .010 inches
  • 12 Pt. = .012 inches
  • 14 Pt. = .014 inches

What is C/1s and C/2s?

C/1s and C/2s are used to indicate which side of some papers have a coating on it. C/1s refers to paper "coated on one side." C/2s refers to paper "coated on two sides."

No Sales Tax Outside Minnesota

Blanks/USA is not obligated to collect sales tax for sales shipped outside of our home state of Minnesota.

Blanks/USA is located in Minneapolis, MN.

Customer Service Hours

  • Monday - Friday
  • 7:30 a.m. - 5:30 p.m. central time

Email: customercare@blanksusa.com

Phone: 1-800-328-7311

Fax: 1-800-328-7312

©2001-2017 Blanks/USA | 7700 68th Avenue North Suite 7 | Minneapolis, MN 55428